Refund policy
Thank you for purchasing from The Resource Library.
We aim to provide high-quality resources. Please carefully read the following policy to understand your rights regarding returns and refunds.
Digital Products
Due to the nature of our products (digital downloads), we do not offer refunds once a purchase has been made and the product has been downloaded. All sales are final.
If you encounter any issues with downloading or accessing your digital products, please reach out to us at support@theresourcelibrary.co, and we will assist you in resolving the issue promptly.
Exceptions for Refunds
In the unlikely event that there is an error with the product you purchased (e.g., a corrupted file or incorrect item), we will offer a replacement or exchange free of charge.
To qualify for a replacement or exchange:
- You must contact us within 7 days of your purchase.
- Provide a detailed description of the issue, including screenshots or error messages if applicable.
How to Request a Replacement or Assistance
If you believe you qualify for a replacement or need help accessing your product, please contact us at support@theresourcelibrary.co. Include your order number and a description of the issue, and we will get back to you as soon as possible.
Late or Missing Refunds
Since we do not issue refunds for digital products, if you have not received your product after purchase, please first check your email’s spam folder and ensure you entered the correct email address during checkout. If you still cannot find your download link, please contact us at support@theresourcelibrary.co.
Changes to This Policy
We reserve the right to update or modify our return and refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of the update.
By purchasing from The Resource Library, you agree to our Return and Refund Policy.